Manager/Assistant Manager, NCID Training & Education

JOB SUMMARY

The Manager/Assistant Manager is part of the Training & Education (T&E) Unit of NCID. T&E undertakes multisectoral outreach activities involving skills training and technical education, the academic health system, international technical engagements, global health partnerships, and community outreach innovations. The Manager/Assistant Manager supports the Head (T&E) to develop and enhance the knowledge, skills and practices for a multi-disciplinary healthcare workforce, build competencies and capacities that enable healthcare workers to be always ready for outbreak response, and engage the local and global health community.

The Manager/Assistant Manager is expected to perform/support functions related to strategising and planning, development, monitoring and analysis, running of events and daily operations, resource management and administration. This involves working with internal and external parties to plan and execute: (1) professional T&E activities in NCID and at national level; (2) outbreak preparedness training and coordination; (3) public education and engagement; and (4) other workstreams.

MAIN DUTIES AND RESPONSIBILITIES

1. Training, Education and Liaison Activities in NCID and at National Level

• Facilitate the professional development of healthcare workers through ID-related trainings, including development and support of courses developed by NCID and collaborators.
• Contribute to the formulation and execution of strategies to align outbreak preparedness and clinical services training and education goals.
• Map national training needs with existing activities, evaluate training effectiveness and refine programmes.
• Administrative support and coordination of external visits and attachments to NCID

2. Outbreak Preparedness Training and Coordination

• Support the programmes which maintain currency of response readiness of institutions and healthcare workers nationally for health emergencies. This includes the development of individual, sub-system and system level responses to outbreak situations in a collaborative manner, building professional capabilities with regional health systems, intermediate and long-term care sectors, local authorities, and other stakeholders in Singapore.
• Assist Head (T&E) to support and coordinate the execution of outbreak preparedness training activities.
• Assist Head (T&E) to align the national needs to the current training activities with the stakeholders.

3. Public Education and Engagement

• Manage public education and community engagement activities, based on needs and the situations and trends through monitoring and analysis, to prevent the spread of ID and build community preparedness in the event of an outbreak.
• Engage with healthcare and community stakeholders to establish new initiatives and training programmes, or enhance existing initiatives and training programmes, to meet evolving needs for specific communities.
• Assist Head (T&E) to develop and implement strategic partnerships for public engagements.
• Assist Head (T&E) to develop the educational content for NCID website as part of NCID's public education role.
• Administer the patient-volunteer programmes, funding, and activities of NCID Cares as a community space.

4. Other Workstreams

• Assist in the development of an NCID global health academy.
• Oversee secretariat support for workgroup or committee meetings, and administration for all routine backend operations.
• Support NCID’s disease outbreak operations as augmented staff when called upon.
• Perform ad hoc tasks as requested by the Head (T&E) and Executive Director (NCID).

JOB REQUIREMENTS

• For the role of Manager - Preferably 5 to 8 years of relevant experience in a healthcare environment, with at least 3 years of experience in a managerial position leading a team.
• For the role of Assistant Manager - Preferably 2 to 4 years of relevant experience in a healthcare environment, with at least 2 years of experience in a position where the candidate has led a team in projects and administrative duties.
• Good understanding of the training and education landscape in Singapore, preferably in a healthcare/infectious disease setting.
• Strong interest in professional training & education, and community engagement.
• Strong and proven track record of training content development, execution, evaluation and gap analysis.
• Strong interest in planning, and operations and coordination with an eye for details
• Good communication (verbal and written) and stakeholder management skills.
• Ability to think critically, adaptable, self-motivated and strong desire to learn.
• Able to work as a team and individually, multi-task and prioritise work. To work in a fast-paced environment and be hands on when required.
• Possess sufficient IT skills. i.e. Use of common operating systems, internet, word processing and spreadsheet.
• Able to share weekend duties with the team.