Manager

National Healthcare Group Population Health Campus is driven by a mission to improve the health and well-being of our population through innovative and sustainable health solutions. We are seeking a highly motivated, dynamic and experienced Manager to join our Community Care Operations team and play a crucial role in shaping the future of community health delivery.

About the Role:

As Manager, Clinical & Service Operations, you will be a key partner to the Director/Deputy Director, Community Care Operations, in leading and overseeing the operational activities and services within our division. This is a challenging yet rewarding opportunity to drive impactful change, collaborate with clinical leaders, and ensure the efficient and effective delivery of Community Health services. You will be instrumental in implementing patient-/resident-centric initiatives, contributing to strategic planning, and fostering a culture of continuous improvement.

Key Responsibilities:

• Strategic Leadership and Planning:
  • Assist in the development, implementation, and monitoring of the division's/department's strategic objectives and goals, ensuring alignment with the broader strategies and priorities of NHG.
  • Collaborate closely with various clinical leaders to develop and review Community Health strategies and work plans, with a focus on delivering enhanced value to our population and staff.
  • Support the Director, Community Care Operations, and Clinical Director/Leads in leading and driving the development of Community Health services, including the establishment of new services/programs, workflows, and performance standards.

• Operational and Business Management:
  • Support the Director in overseeing the day-to-day operations of Community Health services/programs and providing administrative support to various Clinical Departments within the Division.
  • Collaborate effectively with internal and external stakeholders/partners to lead, plan, and implement key initiatives that enhance value for our population and staff.
  • Ensure the smooth and efficient daily operations of various service lines/programs, proactively partnering with internal and external stakeholders to address and resolve system and process issues.
  • Optimise the allocation and utilisation of key resources to maximise operational and cost-effectiveness.
  • Establish robust performance measurement systems for trending, analysis, and benchmarking of key performance indicators.
  • Manage service quality by setting and maintaining high service standards and effectively meeting the needs and expectations of residents through the promotion of continuous process improvement and review of services/programs.
  • Support the Clinical Director, Community Health, and clinical department heads in the development, implementation, and monitoring of departmental quality guidelines.
  • Lead the team in providing comprehensive administrative support to the respective clinical heads of departments across different family groups.
  • Proactively respond to changes in the needs and trends in KPIs to maintain smooth operations and ensure continuity of care for our population.
  • Assist the Director in ensuring that the department operates with sound and sustainable financial models for all initiatives, services, and efforts.
  • Support the Director in financial budget reviews and in identifying key levers to implement initiatives and strategies aimed at improving business and financial performance.

• General Responsibilities:
  • Serve as a key point of contact and interface with internal and external groups and/or stakeholders to facilitate the delivery of appropriate, accountable, and cost-conscious care to our population.
  • Act as a change agent, fostering a mindset shift and driving the adoption of campus-wide/division-level initiatives.
  • Cultivate and maintain a working environment that promotes collegiality, effective teamwork, and collaboration.
  • Provide effective supervision, guidance, and mentorship to staff, ensuring strong leadership, knowledge transfer, and succession planning within the assigned track.
  • Conduct all activities with the highest standards of integrity, professionalism, and confidentiality.
  • Adhere to all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts and upholding its corporate reputation by acting ethically, reporting any known or suspected violations, and fully cooperating with organisational investigations and proceedings.
  • Perform any other tasks as directed by the Supervisor.

Organizational Relationships:

• Supervisor: Director/Deputy Director/Assistant Director
• Job Holder: Manager
• Subordinates: Assistant Manager/Senior Executive/Executive/Executive Assistant

Job Requirements:

• Education/Training/Experience:
  • A general degree, preferably in health and social sciences or business.
  • At least 8 to 10 years of relevant working experience is preferred, with a minimum of 3 years of supervisory experience.
  • Prior experience in healthcare management, particularly in healthcare operations, is highly preferred.
  • Familiarity with the concepts of budgeting, operations, and administration within the acute/intermediate and long-term healthcare sector is advantageous.
• Attributes:
  • Possess strong and excellent interpersonal, communication, and stakeholder engagement skills.
  • Meticulous with strong written and analytical skills.
  • Strong project management and administrative skills, coupled with good critical thinking and problem-solving abilities.
  • Ability to thrive in a fast-paced and dynamic environment, both independently and as a collaborative team player.
  • Self-motivated, with a strong ability to organize, plan, and lead effectively.
  • A genuine passion for transforming public healthcare.

Working Conditions:

• Staff may be required to work beyond normal office hours, including weekends and public holidays, as and when necessary.