Manager, Service Planning

SENIOR EXECUTIVE/ ASSISTANT MANAGER/ Manager,

CLINICAL service planning

3-year contract (renewable/ convert to permanent)

We aim to provide timely, high quality and definitive care and a restorative healing environment for our patients, so they can return to health and doing the things they love.  We believe in the power of partnerships and the value of working with our primary and community care partners to deliver patient-centric care.  We want someone who thinks beyond the job offered – someone who knows that this position can be a unique opportunity to shape the future of healthcare. 

JOB DESCRIPTION

You will be part of a dynamic start-up team in TTSH to plan, design, develop and construct new patient-centric healthcare facilities under the auspices of Phase 2 of HealthCity Novena Masterplan of TTSH.  Supporting the Hospital Management Committee led by CEO, you will work with various stakeholders to design and plan the new Ambulatory Block, which include short-stay wards, operating theatres, endoscopy and interventional radiology suites, specialist outpatient clinics and expansion of the Emergency Department.    

The role involves secretariat support to the Hospital Management Committee and managing all aspects of the Ambulatory Block project from planning and approval to execution.  You will work closely with clinicians to develop service plans and translate these plans into design and infrastructure requirements.  You will also work with Finance, MOHH and other key stakeholders to develop a detailed business case proposal articulating the value proposition of the services of the new Ambulatory Block.  This entails: 

• Leading and/ or facilitating discussions with diverse stakeholders across clinical divisions in the conceptualisation of clinical and supporting services.  This includes gathering and analysis of statistics, research of best practices and different models of care led by other institutions or industries to synthesise concepts and ideas into a clear implementation proposal.
• Planning and executing key strategic plans in line with future models of care for services at the new Ambulatory Block while focusing on new paradigms in a post-COVID-19 environment.  This will involve developing and managing project charters, planning and maintaining the budget requirements and project schedule to execution to ensure completion on time, within budget and quality parameters.
• Fronting engagements with government and other external agencies on issues pertaining to the conceptual model, business case and service plans.
• Co-leading the secretariat team to support assigned Committees led by CEO and its supporting Workgroups.

Note: This is not a Facilities Development or Engineering role but a Planning role.

JOB REQUIREMENTS

• Recognised Bachelor's degree in any discipline with at least 5 years of working experience
  • Senior Executive:  5 – 7 years of experience
  • Candidates with more than 10 years of experience may be considered for managerial positions
  • Degree in healthcare or biomedical sciences will be an advantage but not a requirement
• Relevant working experience in healthcare or operations preferred
• Strong team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Excellent communication and interpersonal skills and demonstrated ability to engage multiple stakeholders at all levels
• Excellent written skills (English), especially in paper and minute writing
• Proficient with data analysis and presentation software to prepare presentations comprising clear and concise messaging with visually appealing infographics
• Strong project management skills and ability to prioritise multiple projects and work effectively under tight deadlines
• Ability to work under pressure, adaptable, resourceful and strong problem-solver
• Dedicated and willing to go the extra mile to see things through

Note: This is a 3-year contract position, open to renewal/ conversion to permanent role. 

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