Manager, Patient Billing Services

KEY RESPONSIBILITIES

Revenue Management & Collections

• Ensure Letter of Guarantees (LOG) and/or MediSave authorisations are secured for short-stay patients and newly created accounts from 0 to 30 days
• Monitor collection rates of 1FSS Shared Services and collection agencies
• Analyse and propose initiatives to improve collection rates for patients and corporate accounts
• Review LOG submitted by corporates and employers
• Evaluate instalment requests from patients and corporate accounts

Financial Analysis & Reporting

• Support Deputy Director (PBS) in bad debt provisioning and month-end accounts receivables analysis
• Escalate cases to Ministry of Manpower and legal teams when necessary

Systems & Technical Support

• Provide system support including creating new payor codes
• Perform end-to-end testing of fixes in testing environment before deployment to production

General Duties

• Participate actively in process improvement initiatives, IT projects, and organisational initiatives
• Perform any other duties as assigned by reporting officer
  
  

JOB REQUIREMENTS

• Degree in Business or equivalent qualification
• Minimum 9-10 years of experience in similar capacity within healthcare finance or revenue cycle management
• At least 3 years of relevant experience in accounts receivable, collections, or financial analysis
• Strong leadership and interpersonal skills for effective stakeholder management
• Excellent organisational skills with ability to prioritise tasks and meet deadlines
• Self-motivated with strong interest in continuous learning and analytical thinking
• Proficient in Microsoft Office applications (particularly Excel for financial analysis)
• Working knowledge of SAP system preferred
• Ability to work independently and proactively resolve problems within established guidelines
• Service-oriented mindset with strong customer focus