Manager, Corporate Partnership

Position Overview

The Manager – Insurance and Corporate Accounts role will play a pivotal role in TTSH's strategic demand creation via partnerships. This position requires a dynamic leader who can build solid relationships and collaborate across multiple stakeholders and implement service line strategies that support the organisation's long-term growth objectives whilst enhancing the PEARL experience and revenue streams.

Key Responsibilities

A hybrid of team leader and partnership management, where Manager is required to lead a team as well as cultivate relationship with key partners. Manager is expected to drive motivation and productivity, fostering TTSH’s core values.

Drive insurance partnerships

· Build and maintain strong relationships with insurance partners, translating them into initiatives for demand creation

· Familiar with insurance landscape, with good understanding of unmet needs and latent demand

· Drive, coordinate and implement partnership initiatives including, but not limited to, CPA/ LOG processes, hospital events, agent sharing and partnership events

· Work with internal and external stakeholders to support resolution of claim denials, disputes, appeals, and coordinate with insurers / clients for clarification

· The Manager would need to work closely with the Deputy Director of Partnership, Associate Director, and key stakeholders to formulate and execute comprehensive strategies that align with TTSH's long-term growth objectives

Corporate Partnership Development

· Build and maintain strong relationships with corporate partners, translating them into initiatives for demand creation

· Drive demand creation of corporate partnerships in collaboration with internal stakeholders

· Develop priorities based on aligned targets, define goals and drive performance of the team

· Identify and leverage partnership synergistic opportunities to drive awareness

· Work with internal and external stakeholders to develop services that fit market trending

General and Other Duties

· Devise appropriate metrics to track and measure effectiveness of initiatives and projects

· Collate data on a monthly basis to track outcomes for management reporting

· Ensure department’s operational procedures and work instructions are reviewed periodically and implement improvements in work processes

· Provide secretariat support for division/department/workgroup meetings including writing meeting minutes, where required, and following up on meeting action points

· Participate in hospital’s emergency planning exercise and render support in hospital emergency or incidents when required

· Assist to carry out any other duties as assigned

Required Qualifications

· Bachelor's degree in Marketing, Communications, Business Administration, Healthcare Management, or related field

· Minimum 10-12 years of progressive experience in business development, insurance industry, or healthcare management

· Contract negotiation and management experience is required

· Analytical and critical thinking skills will be critical

· Willing to get involved at ground level (e.g. conducting agent sharing, running ground events)

· Proven track record in identifying market opportunities and scaling innovative solutions

· Strong experience in cross-functional collaboration and stakeholder management

· Demonstrated ability in data analysis and performance optimisation

· Experience in healthcare service design and patient experience improvement

· Strong business and commercial acumen

· Solid communicator, both verbal and written

· Possess good organisational, coordination and project management skills.

· Driven, passionate and service-oriented

· Ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment