Manager, Corporate Partnership

Position Overview

The Manager – Insurance and Corporate Accounts role will play a pivotal role in driving TTSH's strategic partnerships and growth initiatives. This position requires a dynamic leader who can build solid relationships and collaborate across multiple stakeholders to support the organisation's long-term growth objectives whilst enhancing the PEARL experience and revenue streams.

Key Responsibilities

Drive insurance partnerships

• Build and maintain strong relationships with insurance partners, translating them into initiatives to drive growth of partnership driven admissions
• Stay up to date on insurance partners' strategic plans and initiatives, identifying and securing opportunities drive TTSH's priorities
• Stay up to date on current and new insurance plans, understanding unique value propositions and key information including benefits, exclusions and coverage limits
• Drive, coordinate and implement partnership initiatives including, but not limited to, hospital events, agent sharing and partnership events
• Work with internal and external stakeholders to support resolution of claim denials, disputes, appeals, and coordinate with insurers / clients for clarification
• The Manager would need to Work closely with the Deputy Director of Partnership, Associate Director, and key stakeholders to formulate and execute comprehensive that align with TTSH's long-term growth objectives

Corporate Partnership Development

• Build and maintain strong relationships with corporate partners, translating them into initiatives to drive growth of partnership driven admissions
• Drive growth of corporate partnerships in collaboration with internal stakeholders
• Develop priorities based on aligned targets, define goals and drive performance of the team
• Identify and leverage partnership synergistic opportunities to drive awareness and growth

General and Other Duties 

• Devise appropriate metrics to track and measure effectiveness of initiatives and projects 
• Collate data on a monthly basis to track outcomes for management reporting 
• Ensure department’s operational procedures and work instructions are reviewed periodically and implement improvements in work processes 
• Provide secretariat support for division/department/workgroup meetings including writing meeting minutes, where required, and following up on meeting action points
• Participate in hospital’s emergency planning exercise and render support in hospital emergency or incidents when required
• Assist to carry out any other duties as assigned

Required Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, Healthcare Management, or related field
• Minimum 8 years of progressive experience in business development, insurance industry, or healthcare management
• Contract negotiation and management experience is required 
• Willing to get involved at ground level (e.g. conducting agent sharing, running ground events)
• Proven track record in identifying market opportunities and scaling innovative solutions
• Strong experience in cross-functional collaboration and stakeholder management
• Demonstrated ability in data analysis and performance optimisation
• Experience in healthcare service design and patient experience improvement
• Strong business and commercial acumen 
• Solid communicator, both verbal and written 
• Possess good organisational, coordination and project management skills. 
• Driven, passionate and service-oriented 
• Ability to exercise initiative, manage pressure, multi-task and work independently in a fast-paced environment