Financial Counsellor

A Financial Counsellor is expected to perform all of the following areas of financial counseling functions:

1. Financial Counsellor’s Office

• Financial Assistance scheme sign-up.  FC need to:

1. 1. Counsel and explain to patients the principles and ruling of Financial Assistance scheme;
   2. Assess patients’ financial status and eligibility;
   3. Determine the appropriate wavier percentage to be granted to patient.

• Explain to patients the different healthcare subsidies and schemes such as Medisave CDMP/Flexi scheme.
• Perform proper manual application if system is down
• Give advice to patients with outstanding bills.
• Prepare the External Drug Claims for submission to Finance department.

2. Operations Support

• Assist operations when called upon either by the Operations Executives or Operations Manager.

3. Others

• Phone call to patients to follow up on patients’ outstanding bills.
• Advise patients on the installment plan to settle their outstanding bills
• Participate in clinic initiated projects involving financial assessment/assistance with patients