Family Nexus Care Ambassador

1. Patient Care

• Engage and perform relevant screening on children and family identified by or referred to Family Nexus

• Provide basic and personalized health information to client / families

• Provide support to client / families in navigating social-health system by giving information and resources targeting to their needs

• Collaborate with other external agencies and community partners on referrals for timely follow-up

• Publicize mother-child dyad and MSF parenting programmes to children and families

• Identify client / families in need of subsidised services and facilitate referral to financial, social and health services

• Perform accurate documentation in the delivery of care in client / families records

• Support group-based health promotion activities conducted both, in the clinic and community, together with institution partners 

• Provide support for engagement activities at clinic with supervisor’s or Clinic Head’s approval

• Track, recall, reschedule referrals for Family Nexus clients who defaulted children and women’s health related services and follow up according to established workflows

• Coordinate the care for client / families with the team in Women and Children’s Services

• Abide by the institution’s policies and procedures on patient care at all times

2. Patient Safety and Quality Improvement

• Adhere to the International Patient Safety Goals (IPSG) and infection control practices

• Comply with guidelines and safe practices according to organisational Work Instructions and Policies

• Maintain a clean and safe working environment

• Report unsafe practices and incidences in accordance to NHGP quality standards

• Participate in continuous quality improvement activities

• Adhere to the Personal Data Protection Act

3. Professional Development

• Attend appropriate training courses to acquire new knowledge and skills

• Assess own learning needs and undertake learning as appropriate

4. Administrative

• Follow-up on referrals to and from Family Nexus

• Assist to track clinical indicators set for Family Nexus  

• Conduct and analyse surveys gathered from users’ feedbacks

• Assist supervisor to plan and support group activities conducted in clinic or community

• Perform telephonic follow-up if required

SECONDARY RESPONSIBILITIES

• Participate and support organisational projects and events

• Assist in planning, organising and coordinating activities with supervisor

• Provide incidental housekeeping duties including maintaining cleanliness of workplace and topping up stationery and other consumables

• Perform any other duties as assigned by supervisor