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Executive / Senior Executive, Operation Admin (Clinical Operations)

Institution:  Khoo Teck Puat Hospital
Family Group:  Administration

MAJOR DUTIES AND RESPONSIBILITIES

 

(A) SPECIFIC

  1. Partner and support the designated Head of Department (HOD) of Clinical Departments for the development and operational management of clinical services throughout the care continuum. This collaboration will include on identifying and driving opportunities for the growth of both new and existing clinical services.

 

2. Joint accountability with Chair of Clinical Division and Heads of Clinical Departments in meeting business, financial and operational performance indicators of the department. This would include, but not limited to, patient workload in various care settings, Financial Performance, SOC appointment lead time and surgical lead time (if applicable) and any relevant operational patient care outcomes. 

 

3. Collaborate with Chair of Clinical Division and Heads of Clinical Departments on regular review of Clinical Department/ service line performance indicators (i.e., Balance Score Card, Financial Performance) and ensure optimum utilization of resources to improve efficiency and patient care outcomes through innovation and improvement.

 

4. Develop and execute business plan and marketing strategies to improve workload identified for growth to meet organizational and population needs.   

 

5. Work closely with Clinical HODs and Operation HODs to raise the profile and image of the department and its doctors.

 

6. Work closely with stakeholders on the purchase of medical equipment/ equipment to support clinical services of the department.

 

7. Support in data management and analysis of performance indicators.

 

(B) GENERAL 

  1. Be a leader in embracing change.

  2. Align the department's goals with the business goals of the hospital

  3. Support all corporate activities.

  4. Foster continuous improvement as our way of life by encouraging staff efforts at improving processes to achieve operational excellence.

  5. Perform any other duties as assigned by Reporting Officer

 

JOB REQUIREMENTS

 

(A) EDUCATION, TRAINING AND EXPERIENCE

  • Degree in any discipline.

  • 1-5 years relevant working experience in service industry/ health-care related areas. 

  • Knowledge of hospital operations.

  • Excellent verbal and written communication skills

  • A team player who can collaborate well and work efficiently under tight deadlines in a fast-paced dynamic environment, and able to manage projects independently.

  • Strong organisational skills with keen eye for details.

  • Self-motivated and driven, enthusiatics about learning on the job and see things through.

  • Methodical and precise, with strong skills in project management, time management, and numerical proficiency

 

(B) SPECIALISED TRAINING

  • Knowledge of computer software.

  • Knowledge of statistics. 

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