Executive Asst, Business Office
Position: Executive Assistant
Department: Business Office
Job Description:
Provide support for Accounts Receivable function and oversee the operations of the Business Office counter.
Job Responsibilities:
Join our team and make a difference in patients’ financial experience by ensuring smooth and supportive payment processes. Your role will include:
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Assisting patients in understanding their financial responsibilities and setting up manageable payment plans.
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Helping to create and manage patient accounts for seamless billing experiences.
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Preparing reports to track payment statuses and improve patient financial care.
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Attending to enquiries and performing counter coverage to assist patients and visitors effectively.
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Reviewing clinic handover reports to ensure all statements, cancellation receipts, and discrepancies are properly accounted for and duly acknowledged by the cashier and supervisor.
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Working closely with the Accounts Receivable team to follow up on payments, helping patients manage their outstanding balances before any write-offs.
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Reviewing and verifying write-off requests with a patient-first approach.
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Coordinating with clinics, wards, and emergency services to ensure patients receive timely support in managing their bills.
If you are compassionate, detail-oriented, and enjoy helping patients navigate financial matters, we’d love to have you on board!
Requirements:
Competency
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Service-oriented, confident and have a passion for helping others.
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Good communication and interpersonal skills
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Basic accounting knowledge
Educational and Professional Requirements
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ITE or Diploma holder
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Proficient in Microsoft Office applications
About IMH:
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.