Executive, SOC Services
The Clinic Manager (Executive) will be responsible for overseeing the operations of assigned clinic(s), managing resources and providing leadership to ensure an efficient, personalized service in a pleasant and comfortable environment.
MAJOR DUTIES AND RESPONSIBILITIES
- (A) SPECIFIC
MANAGEMENT OF EFFICIENCY
1. Overall responsible in ensuring a smooth operation with focus on clinic profit & loss (P & L), deployment, availability of care, customer service and efficiency
2. Support coordination of ambulatory care for ancillary services e.g. Cardiovascular Centre, Diagnostic Radiology. Streamline work processes, maintain operational and service standards in clinics, working closely with Nurse Clinicians, Doctors and other departments
3. Accountable for key performance indicators and management reports in alignment with the hospital’s strategic plans
4. Ensure that clinic assets are in optimal working condition; through planned review cycles and collaboration with users, BME and FM teams. Ensure systems used in clinics are in optimal working condition; through review of system enhancement and troubleshooting of system issues
5. Oversee patient feedback and frontline personnel as assigned
TEAMWORK, KAIZEN AND PRODUCTIVITY
6. Drive system level improvement of services with regular reviews with stakeholders
7. Collaborate with A&E, Inpatient, Peri-ops and support departments to ensure safe and seamless patient and information flows. Design initiatives and improve patient-centric work processes
FINANCIAL VIABILITY
8. Ensure accurate billing of services in clinics
9. Ensure charges are reviewed according to price changes and market adjustments
10. Facilitate review of budget-related matters with Service Operations
- (B) GENERAL
11. Assist the Clinical and Operations HODs in the review, implementation and enforcement of Business Continuity Plan (BCP) and Data Protection measures (PDPA)
12. Participate in risks review initiatives (Enterprise Risk Management, Hazard Identification, Patient Safety Walkabout) with stakeholders and execute measures to mitigate risks
13. Align department’s goals with the business goals of the hospital
14. Plan and review staff development and training
15. Support all corporate activities, as well as motivate and encourage staff participation in community projects
JOB REQUIREMENTS
- (A) EDUCATION, TRAINING AND EXPERIENCE
• Basic Degree
• 1-3 years in service industry. Knowledge of hospital operations would be an advantage
• Experience in a supervisory role would be preferred
• Good communication and interpersonal skills
• Possess positive attitude, initiative and keenness to learn
• Possess strong analytical, good interpersonal and communication skill
(B) SPECIALISED TRAINING
• Knowledge of computer software
• Knowledge of statistic
ABNORMAL PHYSICAL WORKING CONDITION
• Be able to respond to emergency recall depending on exigencies of services