Executive, Operations (Allied Health)

The role of the Operations Executive (Clinic) is to assist the Operations Manager, designated clinic in charge, and HOD to administer the services, resources and development of the Clinic under his or her care. He/ She is to provide support in planning, coordinating, directing and evaluating operational activities and resource utilization in the assigned area. He/ She will also manage patient service associates manpower to provide an efficient, cost effective, and high quality service to patients.

The executive plays a proactive role in supporting the clinic by actively planning, implementing and managing initiatives and solutions towards determined objectives.

Responsibilities

• Function as the key interface for the Clinic with staff of other disciplines as well as other service functions with the aim to continuously improve care co-coordination for patients.
• Ensure efficient operations and process flow for the daily patient care journey. Analyse and help to minimize operational bottlenecks throughout the patient journey flow. 
• Respond to feedback and complaints from customers.
• Manage service quality by setting service standards, establishing and meeting customer needs by improving processes and workflow for services provided by the Clinic.
• Problem solving, including analysis of patient feedback with regards to services provided by the Clinic. Make recommendations and implement solutions for service improvement.
• Institute, review and update clinic work processes, related policies, operation procedures, work instruction for the Clinic to ensure smooth operations with optimal efficiency.
• Co-ordinate and maintain Clinic quality systems (JCI, ISO, IQEHS, PDS etc).
• Maintain, receive, analyze and evaluate records, reports and statistics for administrative purpose in the assigned clinic.
• Manage and supervise a group of patient service associates, jointly with Allied Health Professional / HOD, to provide customer services in service points.
• Any other duties assigned by HOD/ Deputy/ Director/ Manager Operations.

Requirements:

• Bachelor Degree in any discipline
• Proficiency in word processing, data management (e.g. Excel) and presentation (e.g. Powerpoint) systems is preferred
• Relevant work experience in customer service or frontline operations would be preferred