Executive, Clinical Ops (Surgical)

1. JOB PURPOSE

1. Support Clinical Departments within the Division of Surgery with development and/or expansion of services and processes to ensure safe and efficient care for the patients.

2. Work with the respective Enterprise Teams to drive the following areas, namely,

1. Clinical and Non-Clinical Workflows
2. Implementation of Improvement initiatives and projects
3. Procurement
4. Monitoring and Trending of Performance Indicators

2. MAJOR DUTIES & RESPONSIBILITIES

Specific

1. Work with manager and key stakeholders to support the activities in the following key areas:

1. Day to Day Operations (Business As Usual, BAU)

1. • Under the manager’s guidance, review and develop workflows, standard operating procedures, work instructions and Business continuity plans (BCP) etc  for the efficient running of services and good patient experience.
   • Facilitate resolution of billing/charging investigations and resolution.
   • Under the manager’s guidance, monitor, trend and review clinical departmental KPIs with Clinical HODs.

2. Procurement

2. • Administrative and secretariat support for purchase related activities for medical and non-medical equipment including hospital wide standardisation of equipment and workflows, management of funds, procurement, evaluation and award.

c)    Clinical Operations

1. 1. • Support Clinical department in the service development for approved LMCs through analysis of service needs
      • Data collection and analysis to support justification and utilization studies
      • Participate in Improvement Projects as assigned

1. • Expansion and Implementation of New Services (under manager’s guidance)

1. Coordination work related to infrastructure and system readiness
2. Coordination of manpower readiness for staff including training and orientation

4. Resource management

1. Work with departmental HOD/clinicians and relevant stakeholders for sufficient and efficient use of resources allocated to the department eg. SOC, OT etc.

5. Events management

1. Plan, organize and execute departmental events such as public engagement forums, staff educational seminars/trainings, department retreat, partners engagement forums etc.

6. Financial management

1. Support the putting up of annual departmental budgeting (Capex, Opex)

7. Strategic Involvement (under manager’s guidance)

1. Support the development of departmental workplans and implementation.

8. Project management

1. Management of timelines to ensure timely follow-up and closure of key action items
2. Logistics and meeting arrangements

9. Secretariat Duties

1. Supporting secretariat (as assigned) for department meetings, divisional meetings, inter-divisional meetings, programme meetings etc.

General

1. Where directed by Head or Director, Clinical Operations, to support in other projects and tasks.

JOB REQUIREMENTS

Education / Training / Experience

1. University Degree
2. At least 3-4 years of related experience in a similar capacity, preferably in an operations or service background
3. Healthcare experience is a bonus

Attributes

1. Ability to plan, organize and lead.
2. Manage relationships (internal and external), especially with clinicians.
3. Think analytically
4. Communicate effectively
5. Negotiate effectively