Director, Patient Billing Services

Woodlands Health (WH) provides care for the North-Western population in Singapore. We will operate a purpose-built integrated Campus set to open progressively from 2023. The Campus will include a fully integrated acute and community hospital, specialist outpatient clinics, intermediate and long-term care facilities and green healing spaces. We will offer a comprehensive range of acute, sub-acute, rehabilitative and transitional care services, working closely with partners to deliver seamless care within and beyond our Campus. Since 2016, WH has started serving and empowering residents in their health journey through our Community Nurse Posts and outreach efforts. In September 2020, WH introduced the GPFirst Programme in the North and opened the first community-based Urgent Care Centre at Kampung Admiralty making urgent care more accessible to residents living nearby.

Job Responsibilities

• Oversee the overall management of the billing and claims office, ensuring accurate and timely bill generation and claims submission.
• Lead and optimise the Financial Counselling (FC) process and system.
• Supervise a team responsible for financial counselling, billing, collections, and patient billing and claims queries, ensuring smooth daily operations. 
• Drive continuous improvements in operational efficiency across FC, billing, collections, and refund processes.
• Liaise with MOH, CPF Board, and other relevant authorities on healthcare finance policies, ensuring compliance and timely communication of changes to ground operations.
• Lead enhancements to billing systems in response to Medisave, MediShield, and MediFund policy changes, ensuring compliance with hospital standards and government regulations.
• Administer and track MediFund applications, ensuring timely reporting to the Hospital MediFund Committee and MOH.
• Optimize patient receivables collection and manage financial risk exposure in collaboration with 1FSS.
• Coordinate MediFund and Medisave audits, liaising with auditors to ensure compliance.
• Analyse and interpret billing and claim data to identify trends and drive process improvements.
• Review and maintain policies, SOPs, IT systems, and manpower resourcing to support operational efficiency.
• Drive process automation, digital transformation, and AI-driven enhancements in billing and claims operations.
• Lead change management initiatives, ensuring smooth implementation of new policies and system upgrades.
• Contribute to hospital-wide projects, including IT enhancements and operational improvement initiatives.

Requirements

• Bachelor’s degree in business administration, Healthcare Administration, Finance, or a related field.
• At least 15 years of experience in a senior leadership, with a strong track record in hospital billing, claims management, or healthcare finance operations.
• Strong familiarity with hospital information systems, billing and claims software, and electronic health records.
• Excellent leadership and stakeholder management skills, with experience engaging regulatory bodies (e.g., MOH, CPF Board, 1FSS) and senior leadership.
• In-depth knowledge of Medisave, MediShield, MediFund, and other national healthcare financing schemes, including audit and compliance requirements.
• Proven ability to drive process improvements, system enhancements, and technology adoption, including AI-driven solutions.
• Strong change management skills, ensuring smooth policy implementation and system integration.
• Analytical and problem-solving mindset, with the ability to interpret data and drive operational improvements.
• Excellent communication and interpersonal skills, with the ability to work effectively across diverse teams.