Case Manager (Temp)

Position: Case Manager (6 Months)

Department: Psychosis

Section: CHAT - Centre of Excellence for Youth Mental Health

Job Description:

• To provide text-based online mental health counselling service (webCHAT) for young people aged 16 – 30.
• To support CHAT research.

Job Responsibilities:

• Respond promptly and empathetically to young people reaching out to webCHAT, ensuring they feel heard and supported during moments of motivation and vulnerability.
• Guide young people to develop effective coping skills, problem-solving strategies, and fostering self-awareness to promote personal growth.
• Equip young people with relevant mental health resources by directing them to appropriate self-help tools and community mental health services tailored to their needs.
• Maintain professional counselling standards, ethical practice, and engagement in supervision
• Document assessments, interventions, and care plans accurately in case notes
• Conduct risk assessments, develop safety plans, and support crisis management, managing these risks as appropriate.
• Participate in CHAT research projects under supervision.

Requirements:

Competency

1. Clinical knowledge

1. Common mental health disorders like Depression, Anxiety Disorders, OCD and Psychosis
2. Common stressors faced by young person
3. Educational and hospital/community-based resources
4. Factors that hinder and facilitate young person’s help-seeking and recovery process
5. Counselling approaches, micro-skills and supportive work relevant to youth
6. Crisis and risk management
7. Strength-based and recovery-oriented principles
8. Biopsychosocial Model of Care Framework
9. Single-session Mindset

2. Assessment skills

1. Psychiatric assessment and mental state examination
2. Psychosocial and vocational assessment
3. Risk assessment
4. Needs assessment
5. Case formulation using Biopsychosocial Model of Care Framework

3. Intervention skills

1. Supportive counselling and brief intervention techniques through text-based platforms (e.g. reflective responding, emotional validation, strengths identification, collaborative problem-solving, emotional bracketing, descriptive immediacy)
2. Suicide prevention strategies
3. Crisis/risk management strategies
4. Care planning using Biopsychosocial Model of Care Framework

4. Communication skills

1. Use of basic counselling concepts, strength-based and recovery-oriented language to engage and build rapport with young person through online mediums
2. Use of Emotional Bracketing, Descriptive Immediacy and Descriptive Imagery

5. Other knowledge and skills

1. Skilled in using Microsoft office and webCHAT-related software with proficiency level of competency
2. Comfortable with digital tools and technology; able to learn new software quickly and troubleshoot basic issues

Educational and Professional Requirements

• Degree in Psychology, Social Work, Counselling or any other relevant qualifications as approved by CHAT management
•  Some experience in working with young people is preferred

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.