Business/Support Analyst - Mobile App & Kiosk Project

Position Overview

We are seeking a skilled Business/Support Analyst to drive the development of our innovative mobile application and self-service kiosk solution. The ideal candidate will bridge business requirements with technical implementation, ensuring seamless user experiences across both digital platforms.

Key Responsibilities

• Requirements Gathering: Collaborate with stakeholders to define and document business needs for mobile app and kiosk functionalities
• Process Analysis: Map current workflows and identify optimization opportunities for digital transformation
• User Experience Design: Work with UX/UI teams to ensure intuitive interfaces for both customer and admin users
• Technical Documentation: Create detailed functional specifications, user stories, and acceptance criteria
• Project Management: Coordinate with various teams, track progress, and ensure timely delivery
• Testing & Quality Assurance: Develop test plans and validate solutions against business requirements
• Stakeholder Communication: Facilitate meetings, document minutes, present findings, and manage expectations across departments

Requirements

• Bachelor's degree in Business, Computer Science, or related field
• 3+ years of experience in business analysis, preferably with mobile/web applications
• Strong understanding of Agile/Scrum methodologies
• Proficient in requirements documentation tools (AzureDevOps, Planner and etc.)
• Experience with user journey mapping and process optimization
• Excellent analytical, communication, and problem-solving skills
• Knowledge of kiosk technology and mobile app development lifecycle preferred
• Monitor system support metrics and identify trends in user queries and report findings