Asst/Manager (ED/UCC), Clinical Ops (Pre-Hospital)

Broad Function

Together with a team of dedicated healthcare workers, we aim to deliver the highest standard of care to our patients, with professionalism and empathy.

As an Assistant Manager/Manager (Clinical Operations), you will be accountable for:

• The administrative and operational prospect of the care delivery process
• Implementation of workflows and policies
• Upkeep of the facility for patient safety and patient experience.

Key Responsibilities and Duties

Specific

In this job, you will work in Emergency Department and Urgent Care Centre.

You will lead a team for any of the following tasks:

• Clinical Operations:

1. Design the care delivery process

• Use data to understand the care delivery process
• Work with stakeholders (Finance, IT, Clinical Services etc) to design care models and its associated processes.
• Implement the processes with appropriate resourcing and timeline

2. Feedback/enquiry management from patients and public

• Work with stakeholders (e.g. nursing, clinicians) to investigate feedback from the patients and public
• Address patients’ concerns/requests if required
• Propose improvement to process if required

3. Measure and analyse of performances of care delivery

• Work with Senior Management and MOH to report key performing indicators and measurement of operations, e.g. attendances, case mix etc.
• Continuously fine-tune the dashboarding processes to have more timely and accurate visibility of the performance of the department and hospital

4. Administrative support to Clinical team (Department Secretaries)

• Calendar and secretariat support to Head Of Department (HOD) calendars
• Admin support e.g. IT system access request, onboarding/offboarding processes, logistics support, claim matters of doctors

• Facility and ground operations:

1. Managing frontline operations

• Work with clinical ops team to develop and review of workflows
• Ensure processes are correctly and consistently carried out by PSAs (or equivalent)
• Staff management of PSAs (or equivalent) e.g. day to day deployment, performance management, training and development

2. Upkeep the facilities and IT system

• Plan and procure items for the day to day operations of the facility including consumables, medical equipment, infrastructure improvement.
• Work with supporting departments e.g. Facility Management, IT, in rectifying the fault and IT system for safe and efficient delivery of patient care.

General

1. Carry out any other duties as may be reasonably be required by the Head of Department

Job Requirements

• Recognised University Degree
• Minimum 7 years of Operations Management and/or Healthcare experiences are required
• Project Management
• Effective in verbal and written communication;
• Proficient in Microsoft Office (Excel, Powerpoint, Word)
• IT savvy
• Resilient attitude to navigate the dynamic landscape of healthcare
• Highly effective in managing relationships and communication with all levels and background
• Multi-tasking and timely delivery of outcome

Please be informed that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WH Career Webpage (wh.com.sg/joinus), JobStreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), Singapore Nurses Association (sna.org.sg), MyCareersFuture.sg, LinkedIn and WH appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.