Asst Manager, HRIS

Institution: National Healthcare Group

Family Group: Administration

Job Purpose

As a key member of the Group HR Information Systems (HRIS) team, you will play an integral role in strengthening NHG’s HR technology landscape and ensuring the seamless operation of mission‑critical HR systems across the cluster. In this role, you will provide first‑line functional and operational support for assigned HRIS modules, ensuring system reliability, timely issue resolution, and a consistently positive user experience for HR partners and employees.

You will work closely with institutions, HR stakeholders, and external technology partners to support system enhancements, data accuracy, change management activities, and user adoption efforts. Beyond day‑to‑day issue resolution, the role offers opportunities to contribute to system improvements, process optimisation, and documentation that enhance long‑term system stability and HR service delivery.

Given the evolving nature of HR digital transformation, the role may expand over time to include additional modules, cross‑institution system initiatives, or broader responsibilities within the HRIS function. These changes may arise from organisational priorities, system roadmap progression, or demonstrated capability and readiness for deeper technical or cross‑functional responsibilities.

Role & Responsibilities

1. Provide day‑to‑day functional support for assigned HRIS modules, including troubleshooting, configuration updates, and user guidance.

2. Assist in system change requests by gathering requirements, preparing documentation, and coordinating UAT activities.

3. Support deployment of system enhancements by performing test execution, data checks, and post‑go‑live validation.

4. Collaborate with HR partners, institutions, IT teams, and vendors to clarify issues and ensure smooth HRIS operations.

5. Contribute to system adoption by preparing user guides, process documentation, and simple reference materials.

6. Participate in process reviews and identify opportunities for simplification or improvement within the HRIS workflow.Provide ad‑hoc support during system changes, peak periods, or team coverage needs.

7. Maintain data accuracy by supporting data validation exercises and routine system checks.

QUALIFICATIONS

- Education: Bachelor’s degree in Human Resources, Information Systems, Business, or related field

- Experience: 3–5 years of experience in HRIS support, HR operations, or related technology roles

- Skills & Knowledge:

· Working knowledge of HR systems such as SAP SuccessFactors or equivalent

· Ability to interpret HR processes and translate them into system actions

· Good analytical, coordination, and communication skills

· Comfortable handling data, performing testing, and preparing documentation