Associate Executive
Position: Associate Executive
Department: Support Services, Medical Records Office
Job Description:
The Medical Records Office Associate Executive is part of the Medical Records Office (MRO) team in providing medical reports processing and medical records management services.
Job Responsibilities:
- Work experience in managing public enquiries through email, telephone and walk-in services.
- Must be comfortable communicating with patients and external clients.
- Strong written and verbal communication skills.
- Experience in service operations and maintaining service quality excellence.
- Comfortable participating in IT and automation projects.
- Ability to undertake other work assignments as needed.
Requirements:
Competency
- Proficient in verbal and written communication skills
- Good in the management of emails and drafting replies to external customers
- Comfortable in communicating with internal and external customers through phone calls and face-to-face interactions
Educational and Professional Requirements
- Diploma/A-level qualification or relevant work experience
- Knowledge in Microsoft Office applications, such as Excel or Word
- Comfortable in learning IT software applications such as NGEMR, SAP, Medical Records Management System (MRMS)
About IMH:
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.