Assistant Manager

The Population Health Office (PHO) of the NHG Population Health (PH) drives and supports the strategic development and implementation of the Population Health Transformation of the National Health Group (NHG), in synchronisation with national population health strategies and key programmes: Healthier SG and Age Well SG. 

The Assistant Manager/Manager, Engagement, is responsible for resident and community engagement and communications to drive the objectives of NHG Population Health. The key goal of resident engagement and communications is to activate residents and their communities for pro-active and self-sustaining health behaviours. The key goal of engagement and communications with partners and other external stakeholders is to promote and facilitate collaboration for the integrated care of residents. The key goal of internal stakeholder engagement and communications is to achieve alignment of values and mission for the common vision of Adding Years of Healthy Life. The Adding 15M Years of Healthy Life Movement will thus be a key responsibility of the role, which integrates the multiple stakeholders and resident activation for preventive health.

Areas of Responsibility

Community Engagement: 15M Social Movement

1. Drive resident participation in 15M movement through campaign targeted at various segment of our residents
2. Coordinate ground activities with town councils, community partners, and healthcare institutions.
3. Build and nurture relationships with community leaders (organisers & connectors)
4. Track community growth metrics and participation rates

Resident Engagement: Campaign management

1. Execute integrated marketing campaigns across online and offline channels
2. create compelling content for social media and EDMs.
3. Manage marketing collateral production
4. Support event coordination and implementation
5. Monitor campaign performance metrics

Communications and Resident Insights

1. Gather and document community success stories
2. Analyse resident feedback and behavioural patterns
3. Identify barriers and motivations for participation
4. Contribute insights to program improvements
5. Maintain story bank for marketing communications purposes

JOB REQUIREMENTS 

(a) Education/Training/Experience

• Good bachelor's degree in any discipline.
• Preferably with at least 5 years of relevant working experience in community, communications and/or healthcare sector and/or strong background in the areas of engagement and communications.
• Demonstrated leadership, teamwork, abilities in managing internal/external stakeholders with diverse interest in a dynamic environment.
• Experience in delivering projects of similar nature across the full life cycle.
• Must own strong forward planning, strategic thinking, administrative and project coordination skills.
• Strong written, analytical and communication skills.
• Proficient in various computer applications, including Microsoft word, excel & PowerPoint
• System-thinker with problem-solving skills in a dynamic and unstructured work environment.
• Good interpersonal & communication skills and ability to manage stakeholders from diverse backgrounds at various levels of seniority.

(b)  Personal Attributes

• Mature in disposition in relation to personal character.
• Strong self-discipline, sense of responsibility & determination.
• Ability to work independently.
• Self-motivated and result-oriented.
• Resourceful and able to work in ambiguous situation with a can-do attitude.
• Strong team player that is team & organisation focused, with the ability to build and maintain harmonious working relationships with internal/external stakeholders.
• Attention to detail and able to multi-task and manage various project elements and timelines.
• Demonstrate ability in leading and nurturing peers.