Assistant / Manager (Service Operation & Quality), Facilities Management

Broad Function

The Assistant/Manager shall report to the FM HOD. The candidate will lead one of the key functions in Service Operation and Quality .  The job scope in this section entails contract administration & Management, Cost Control & Procurement, Quality Assurance and FM Service Operation.

Key Responsibilities and Duties

Contract Administration & Management:

1. Lead contract management discussion, monitor contract milestones and renew contract upon expiries.  
2. Review and identify contractual issues against contract terms and propose for negotiation and amendment.
3. Oversees and manage Service Level Agreement of Service Providers, ensuring it meets contractual performance and perform payment milestones. To take appropriate actions for non-conformance results.
4. Manage existing service and maintenance contracts under Facilities Management.
5. Assist HOD to formulate strategies for contract administration and management.
6. Expected to work with WH ALPS, finance, legal and etc department on developing of service contracts.  

Cost Control and Procurement:

1. To manage and provide regular update on expenditure for FM
2. Work with ALPS and support FM on procurement matter and processes. 
3. To assist HOD to manage FM OPEX and CAPEX Budget
4. To oversees and management of utilities. To work with key stakeholders and provide updates to management regularly.
5. To support and participate in RFP/RFQ

Quality Assurance:

1. Assist HOD in formulating new FM QA policies, strategies and objectives in compliance with regulatory requirements
2. Manage and oversee all FM QA related activities and ensure proper documentation
3. Investigate non-conformances and review the effectiveness of corrective and preventive actions.
4. FM rep for Internal Quality Auditor.
5. Conduct quality system audits

FM Operations:

1. Oversee the central management and documentation of Work Instruction, FM Policy, House Rule, Tenancy Fitting Out and Reinstatement Guideline, FM department asset, licensing & certification records. Expected to work with along FM system lead to update documentation, where applicable.  
2. FM rep for Workplace Safety & Health Champion and Business Continuity Planning
3. Assist HOD is organising and managing FM training roadmap.
4. Oversee FM office administrative support

Job Requirement

Education / Training / Experience

1. Degree in Building, Property Management, Facilities Management, or equivalent with at least 4-5 years of related working experience or (Diploma with at least 7 years) in similar portfolio for Assistant Manager role.
2. Degree in Building, Property Management, Facilities Management, or equivalent with at least 6-8 years of related working experience or (Diploma with at least 10 years) in similar portfolio for Manager role.
3. Prior working experience in healthcare setting will be an advantage.
4. Prior experience in management of service provider contracts will be an advantage.
5. Familiar and experience with public sector procurement governance and processes.
6. Knowledge in mechanical & electrical maintenance and operations works.

Professional License (if any)

i.       Nil

Attributes

1. Ability to organize, plan and manage facilities operation, project management works.
2. Meticulous and organized worker with good follow-through.
3. Excellent verbal and written communication skills and inter-personnel skills with the ability to communicate effectively across all levels and function well in a team.
4. Able to adapt and thrive in a dynamic working environment.
5. Creative, proactive and problem-solving attitude.

Others

i.       Nil

Please be informed that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), JobStreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), Singapore Nurses Association (sna.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.