Assistant Manager, Clinical Operations (Surgical)

1. JOB PURPOSE

1. Support Clinical Departments within the Division of Surgery with development of services and processes to ensure safe and efficient care for the patients

2. Work with the respective Enterprise Teams to drive the following areas, namely,

1. Clinical and Non-Clinical Workflows
2. Implementation of Improvement initiatives and projects
3. Procurement
4. Monitoring and Trending of Performance Indicators

2. MAJOR DUTIES & RESPONSIBILITIES

Specific

1. Work with manager and key stakeholders to support the activities in the following key areas:

1. Day to Day Operations (Business As Usual, BAU)
   • Workflows, review and development of workflows, Standard operating procedures, Work instructions and Business continuity plans (BCP) for the efficient running of services and good patient experience
   • Monitor and review clinical departmental KPIs with Clinical HODs

2. Procurement
   • Administrative and secretariat support for purchase related activities for medical and non-medical equipment including hospital wide standardisation of equipment and workflows, management of funds, procurement, evaluation and award

c)    Clinical Operations

0. • • Support of Clinical department in the service development for approved LMCs through analysis of service needs
     • Data collection and analysis to support justification and utilization studies
     • Participate in Improvement Projects as assigned
   • Expansion and Implementation of New Services
1. Coordination work related to infrastructure and system readiness
2. Coordination of manpower readiness for Ancillary staff including training and orientation
   • Project management

1. Management of timelines to ensure timely follow-up and closure of key action items
2. Logistics and meeting arrangements

General

1. Where directed by Head or Director, Clinical Operations, to support in other WH-related projects and tasks.

JOB REQUIREMENTS

Education / Training / Experience

1. University Degree
2. At least 3-4 years of related experience in a similar capacity, preferably in an operations or service background
3. Healthcare experience is a bonus

Attributes

1. Ability to plan, organize and lead.
2. Manage relationships (internal and external), especially with clinicians.
3. Think analytically
4. Communicate effectively
5. Negotiate effectively